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T1ckets and Entry

This is just a courtesy reminder

General Entry

When attending The Messy Patch, please ensure all people attending the play session are booked, including both adults and children. (Sitting babies have a discounted price, Crawlers+ are full paying)
Babies in arms do not require a ticket.

If we are running a promotion, the website will be updated with the relevant information (where no codes are required). Once the promotion has concluded, the website text will be returned to its original wording. We dont always like to send codes out so this is why we may put additional text on the pricing so that everyone gets a chance to come without using a discount code, as a general rule you will always be required to purchase an adult ticket when attending as a casual. 

“Why do adults need a ticket if children are the ones playing?”
Although children are the ones playing (not always :)), adults are part of the experience. Adult tickets help cover supervision, safety requirements, space capacity, and the cost of maintaining a clean, well-staffed play environment for everyone. Every person in the play space is included in our capacity limits, which is why all guests require a ticket.

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Play Pass Users

If you are booking a play session using a Play Pass, please ensure you are logged into your account at the time of booking. Otherwise, the system will prompt you for a card payment.

Please note that each Play Pass booking includes one complimentary adult ticket per visit, per day. Any additional adults or children not covered by your Play Pass will require a separate booking. We recommend creating an additional booking so these extras do not use your Play Pass credits.

Please note when purchasing a play pass there is no extensions, please make sure you purchase knowing you will use your play credits. These play credits are heavily discounted.

Annual Members

When booking using your Annual Membership, please ensure you are logged into your account.
Do not add an adult ticket to your booking, as one complimentary adult ticket has already been added in the background. If you have added any additionals to your booking (children or adults) you will get a technical error message.

If you are bringing additional adults or children to The Messy Patch, please create a separate booking for them. We know this could be annoying and we are sorry but we have to work within our booking systems capabilities. We will ask the childs name on entry and possible date of birth as the annual pass is only for the named Child onl;y.

Returns Policy HappiMess Shop

HappiMess Shop Returns

Can I return an item if I change my mind?
Our HappiMess play boxes and play sets are lovingly made to order, so we’re unable to offer refunds or exchanges for change of mind. Please check sizes, themes and contents carefully before ordering – and if you’re unsure, get in touch and we’ll happily help you choose.

What if my item arrives broken or damaged?
We’re so sorry if that happens! Please email us at funtimes@themessypatch.com.au as soon as possible – ideally within 2 days of receiving your order – with clear photos of the damaged item and the packaging. This helps us sort it out quickly with a replacement, repair or refund.

What if something is faulty?
If an item is faulty or not as described, contact us with photos and details and we’ll make it right.

Our products come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this policy affects your rights under that law.

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Open 7 days. Play sessions Monday to Saturday – party options available Saturdays and Sundays. Check the Booking Calendar for session times and party availability.

Bookings are essential

Morning & afternoon sessions, available on selected days check our weekly play schedule.

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Dedicated Play Space For Kids, Inside Toy Area, Activity/Exploration Tables, Outside Wonderland.

Suitable for sitting babies to young primary age.

 

Address

1/1135 Surfcoast Hwy, Mount Duneed, 3217

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The Messy Patch

Contact Us

Contact Form
Online Bookings

 

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